Atanda Solicitors -Dispute Resolution Policy
We aim to offer an efficient and effective service and are confident that we can achieve a successful outcome to your case. However, there are rare occasions when communications can break down, which may cause difficulties to arise.
We do have a procedure for handling disputes/complaints. If there is any aspect of our service with which you are unhappy, you should initially contact the fee-earner/caseworker with the care and conduct of your case.
If the matter cannot be resolved, then you should write to our Complaint Manager, Mr. Kehinde Atanda (Senior Partner) explaining the nature of your complaint. He will then contact you to discuss the matter once he has had the opportunity to consider your file and to discuss the matter with the person handling your case.
SRA Compliant procedure
To make a formal complaint to the SRA, you must send an Email to the SRA Email address “enquiries@sqe.sra.org.uk within 10 days of the incident stating the full details of the complaint in the Email.
The SRA will acknowledge receipt of the complaint within 5 working days of receipt and they will inform you of the outcome of your complainant within 30 days.
A complaint to a Legal Ombudsman.
If we are unable to resolve the complaint to your satisfaction , you can refer the complaint to the Legal Ombudsman at enquiries@legalombudsman.org.uk or P.O.Box 6167 Slough SL1 0EH, or telephone number 03005550333, Minicom 03005551777 to consider the complaint.
A complaint to the Legal Ombudsman must be made:
- Within six months of receiving our final response to your complaint and
- No more than one year from the date of the act or omission being complained about; or • No more than one year from the date when you should reasonably have known that there was cause for complaint.
Dispute may arise in the following way(s)
- Dissatisfaction with the handling of a case
- Disappointment with the lack of communication to the client;
- Frustration with the perceived lack of case progress;
- Displeasure with the outcome of the case.
Address/Contact where to make a complaint/Dispute
Atanda Solicitors- 59-61 Old Kent Road, London SE1 4RF
Email: katanda@atandasolicitors.com or Atandasol@yahoo.com
Telephone: 0207 231 3060